پرائیویسی پالیسی

1. Information We Collect

We collect data in two capacities: as a Controller (for our direct clients) and as a Processor (for end-users of our SaaS products).

• Account Information: Name, email, institutional details, and billing information when you sign up for a service or request a consultation.
• Usage Data: Logs, IP addresses, and device information to monitor system performance and security.
• SaaS Data: Data you input into our products (e.g., Fatwas in Al-Mufti OS or Student Records in EduCore). We do not own this data; you do.

2. How We Use Your Information

We use your data strictly to:

• Provide, maintain, and improve our software infrastructure.
• Process transactions and send related invoices.
• Send technical notices, updates, and security alerts.
• Provide customer support through our Client Portal.

3. Data Sovereignty & Storage

• Infrastructure: Our servers are hosted in secure, industry-standard data centers (e.g., Hetzner, AWS).
• No Sale of Data: We never sell your personal or business data to advertisers.
• SaaS Isolation: For our multi-tenant products, your data is logically isolated from other tenants.

4. Third-Party Services

We may share limited data with trusted third-party providers strictly for operational purposes:

• Payment Processors: (e.g., Stripe, Local Bank Integration) for billing.
• Analytics: To understand website traffic (anonymized).

5. Security

We implement enterprise-grade security measures, including:

• SSL/TLS encryption for data in transit.
• Regular automated backups.
• Strict access controls for our internal development team.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request deletion of your account (subject to retention required by law).
• Export your SaaS data (e.g., Fatwa archives) in a standard format (CSV/JSON) upon termination.